Privacy Policy

This privacy policy explains how Contentslabs collects, uses, stores, and protects personal information. This document applies to all visitors, clients, and users who interact with our website and services. We take data protection seriously and maintain clear standards for handling information.

Information we collect
We collect information only when you provide it directly or when your browser sends basic data to our site.
We collect the following information.
• Name
• Email
• Phone number
• Files, media, or content you submit for editing
• Basic website analytics such as page views, device type, browser type, and traffic sources
• Messages sent through our contact forms or communication channels
• Information related to project instructions and service expectations

How we collect information
• Through contact forms
• Through direct communication by email, WhatsApp, or Telegram
• Through uploaded files
• Through basic browser analytics recorded by our website tools

How we use your information
• Provide editing and content management services
• Communicate regarding projects and updates
• Respond to questions and support requests
• Improve website performance and user experience
• Maintain internal records
• Provide service updates or notices related to your account
• Ensure compliance with legal requirements and platform rules

How we store your information
• All files are stored on secure cloud servers
• Access is restricted to approved team members who need the information to complete work
• We use security processes to prevent unauthorized access
• Files and personal information are deleted after the completion of a project unless you request long term storage
• Communication records are stored only as long as needed for service delivery

Data retention
• Project files are deleted after the project ends unless agreed otherwise
• Contact information is stored for ongoing service, support, or legal requirements
• Analytics data is stored for performance monitoring
• Data is removed when it is no longer required for service or compliance

Sharing your information
• We do not sell your data
• We do not rent or trade data with third parties
• We share your information only with secure tools needed for service such as cloud storage providers and communication platforms
• We follow government or legal orders when required by law

Cookies and tracking technology
• Our site uses cookies to track website activity
• Cookies help us understand traffic patterns and improve the site
• You can turn off cookies in your browser settings at any time
• Disabling cookies may affect website performance

Data protection practices
• We use secure servers for file storage
• We limit internal access to personal information
• We review our security practices often
• We take reasonable steps to prevent data loss, unauthorized access, or misuse

Your rights
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Request restriction of data use
• Withdraw communication permissions
• Contact us at any time for data related questions

Third party services
• Our website may link to external platforms
• These platforms have their own privacy policies
• We are not responsible for data handling practices outside our website
• Review their policies before submitting information to them

International transfers
• Our team and tools may operate in different countries
• By using our website or services you agree to the transfer of your information to systems used for service delivery
• All transfers follow standard protection measures

Children’s data
• Our services are not intended for children under 13
• We do not knowingly collect information from children
• Contact us to remove any data submitted by a minor

Policy updates
• We update this policy when needed
• Updates reflect changes in services or legal requirements
• The revised policy appears on this page with a new date
• Continued use of our site means you accept the updated policy

Contact
Email: nick@contentslabs.io
Contact us for privacy questions, data access requests, or information removal requests.